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This policy provides clarity on how different data protection laws and guidelines define the roles and responsibilities of “Controller(s)” and “Processor(s)” concerning personal data or information (“Information”). In most contexts, riyo.ai acts as the Controller for Information collected from individuals and entities visiting our platforms, henceforth referred to as “riyo Visitors”. This policy is tailored for these riyo Visitors.
Furthermore, we extend specific services to businesses, termed individually as a “Client” and collectively as “Clients”. These Clients operate their distinct websites or apps, termed “Client Site(s)”. By leveraging our suite of services - code, software, and reports - they analyse the behaviours and interactions of visitors on their Client Sites, known as “Client Site Visitors”. It's pivotal to understand that these Clients act as the Controller for the Information derived from their Client Site Visitors, even when such data is accessed or used via our services. riyo.ai doesn't assume the role of Controller for this Client Visitor Information. While this policy provides guidance for our Clients using our services, it doesn't directly address Client Sites or their visitor data. For concerns related to privacy or other standards on Client Sites, it's advised to directly engage with the concerned Client.
We may acquire and accumulate specific data shared by the user's browser or by their accessing device (“Device Data”), which includes:
Additionally, we might obtain particular data regarding users from the prior webpage they visited (“Source Data”). For example, if a user navigates to the riyo site from another site, riyo might gather data from the referring site (i.e., the preceding site the user visited).
Upon registration on riyo, we may require users to provide data such as name, company name, email, contact details, payment data, and more to cater to their needs and provide our services efficiently ("User Registration Data").
We use software on the riyo.ai platform to record users' interactions and activities. This software may capture actions like mouse movements and screen views. This helps us enhance user experience on the platform.
We utilise riyo User Data, which includes Device Data, Source Data, and User Registration Data, to:
Furthermore, we use Client Data to:
riyo.ai uses first-party cookies to understand user preferences, assess traffic patterns, diagnose platform issues, and offer better services. Cookies placed by riyo.ai don't store personally identifiable data.
Clients can use riyo.ai to collect and analyse information about how their own site visitors interact with their websites. This allows clients to refine their sites based on these insights. Such interactions may include page views, clicks, scrolls, and more. All data is encrypted during transfer.
Our role in this process is strictly as a data processor, abiding by the client's instructions. We don’t collect any personally identifiable information from client site visitors.
riyo.ai retains User Data based on user instructions and legal requirements. Users acknowledge that deleting certain data may impact the performance of our service. Post account deactivation, riyo.ai might still retain some User Registration Data for legal, business, or security purposes.
Subprocessors : We might use third parties to support our services. Any such party will have obligations that are protective of user data.
Our Affiliates : We may share information with our affiliated entities, ensuring they uphold our privacy standards.
Change of Control :If riyo.ai undergoes a business transition, the collected data may be one of the transferred assets.
Legal Requirements : We might disclose data to comply with legal requirements or to ensure the safety and security of our users and services.
Anonymized Data : We may use or disclose aggregated or anonymized data for any purpose.
riyo.ai values your privacy and does not sell your data. While we collaborate with select service providers to enhance our services, we only share the necessary data with them under strict conditions. These providers process your data based solely on our directive and the purpose they're engaged for, abiding by the provisions of Art. 28 GDPR and the respective data processing agreements:
By using riyo.ai, users consent to the processing, storage, and transfer of their information in and to the United States or other countries and territories.
At riyo.ai, we employ various security measures to safeguard user information, such as password protection, firewalls, and encryption. For more details on our security protocols, please reach out to us at firstname.lastname@example.org
riyo does not intentionally gather Personally Identifiable Information from minors below the age of 16. If it comes to our attention that we hold Personally Identifiable Information of a child younger than 16, we will promptly delete it. If you suspect that we possess Personally Identifiable Information concerning a minor under 16, please inform us at email@example.com
You have the right to:
At any juncture, a riyo.ai Client or riyo.ai Visitor can access, modify, or limit the processing of their Personally Identifiable Information retained by riyo.ai. Moreover, they can export their data by logging into their riyo.ai account and reaching out to us at firstname.lastname@example.org
riyo.ai may update this Privacy Notice periodically to maintain legal compliance and reflect service changes.
In cases of significant modifications in our approach to using or sharing Personally Identifiable Information, we will inform you through methods such as: an email to the address linked to your account, or a conspicuous announcement on the riyo.ai Website.