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PRIVACY POLICY

Introduction

This Privacy Policy outlines the privacy procedures of riyo, Inc. (“riyo”, “we”, “us”, “our”) on our websites situated at the domains riyo.ai, and any other websites we may own or operate (referred to individually and collectively as “Our Website” or the “riyo Website'').

Scope of this Privacy Policy

This policy provides clarity on how different data protection laws and guidelines define the roles and responsibilities of “Controller(s)” and “Processor(s)” concerning personal data or information (“Information”). In most contexts, riyo.ai acts as the Controller for Information collected from individuals and entities visiting our platforms, henceforth referred to as “riyo Visitors”. This policy is tailored for these riyo Visitors.

Furthermore, we extend specific services to businesses, termed individually as a “Client” and collectively as “Clients”. These Clients operate their distinct websites or apps, termed “Client Site(s)”. By leveraging our suite of services - code, software, and reports - they analyse the behaviours and interactions of visitors on their Client Sites, known as “Client Site Visitors”. It's pivotal to understand that these Clients act as the Controller for the Information derived from their Client Site Visitors, even when such data is accessed or used via our services. riyo.ai doesn't assume the role of Controller for this Client Visitor Information. While this policy provides guidance for our Clients using our services, it doesn't directly address Client Sites or their visitor data. For concerns related to privacy or other standards on Client Sites, it's advised to directly engage with the concerned Client.

Information Collected from riyo.ai Users

We may acquire and accumulate specific data shared by the user's browser or by their accessing device (“Device Data”), which includes:

  • Browser Details
  • OS Details
  • Mobile Device Specs (e.g., device identifier, mobile OS, etc.)
  • IP address
  • Accessed Page
  • Geographic Position
  • Visit Timing (by day, week, and length)
  • New or returning user distinction
  • Additional data as provided by the device or browser.
  • Source Data
  • Data provided when you create an account, fill out a form, or communicate with us.
  • Through information you share about others or information they share about you.

Additionally, we might obtain particular data regarding users from the prior webpage they visited (“Source Data”). For example, if a user navigates to the riyo site from another site, riyo might gather data from the referring site (i.e., the preceding site the user visited).

Registration Data from riyo Users

Upon registration on riyo, we may require users to provide data such as name, company name, email, contact details, payment data, and more to cater to their needs and provide our services efficiently ("User Registration Data").

Interaction Recording Data

We use software on the riyo.ai platform to record users' interactions and activities. This software may capture actions like mouse movements and screen views. This helps us enhance user experience on the platform.

riyo’s Use of User Data

We utilise riyo User Data, which includes Device Data, Source Data, and User Registration Data, to:

  • Validate user access to the platform
  • Process and complete user requests or transactions
  • Register user accounts
  • Assess user suitability for registration and bill users when needed.

Furthermore, we use Client Data to:

  • Deliver and customise the riyo.ai experience
  • Understand user engagement with our platform
  • Seek additional information if required to process a request
  • Evaluate user satisfaction
  • Update users on new services or offers.
  • Any data that is anonymized or aggregated such that it doesn't personally identify a user may be used for any business purpose.

riyo's Cookie Usage

riyo.ai uses first-party cookies to understand user preferences, assess traffic patterns, diagnose platform issues, and offer better services. Cookies placed by riyo.ai don't store personally identifiable data.

Information riyo Collects on Behalf of Clients

Clients can use riyo.ai to collect and analyse information about how their own site visitors interact with their websites. This allows clients to refine their sites based on these insights. Such interactions may include page views, clicks, scrolls, and more. All data is encrypted during transfer.

Our role in this process is strictly as a data processor, abiding by the client's instructions. We don’t collect any personally identifiable information from client site visitors.

riyo’s Data Retention Policy

riyo.ai retains User Data based on user instructions and legal requirements. Users acknowledge that deleting certain data may impact the performance of our service. Post account deactivation, riyo.ai might still retain some User Registration Data for legal, business, or security purposes.

Data Sharing and Disclosure

Default Policy : riyo.ai doesn't sell or share any user data except as explicitly mentioned in this Privacy Policy.

Subprocessors : We might use third parties to support our services. Any such party will have obligations that are protective of user data.

Default Policy :riyo.ai doesn't sell or share any user data except as explicitly mentioned in this Privacy Policy.

Our Affiliates : We may share information with our affiliated entities, ensuring they uphold our privacy standards.

Change of Control :If riyo.ai undergoes a business transition, the collected data may be one of the transferred assets.

Legal Requirements : We might disclose data to comply with legal requirements or to ensure the safety and security of our users and services.

Anonymized Data : We may use or disclose aggregated or anonymized data for any purpose.

Service Providers

riyo.ai values your privacy and does not sell your data. While we collaborate with select service providers to enhance our services, we only share the necessary data with them under strict conditions. These providers process your data based solely on our directive and the purpose they're engaged for, abiding by the provisions of Art. 28 GDPR and the respective data processing agreements:

  • Web and advertising analysis
  • Video streaming and conferencing tools
  • Communication and CRM software
  • Job application and accounting platforms
  • Cloud storage, hosting, and online learning tools

International Data Transfers

By using riyo.ai, users consent to the processing, storage, and transfer of their information in and to the United States or other countries and territories.

Security Measures

At riyo.ai, we employ various security measures to safeguard user information, such as password protection, firewalls, and encryption. For more details on our security protocols, please reach out to us at support@riyo.ai

Policy Concerning Minors Under Age of 16

riyo does not intentionally gather Personally Identifiable Information from minors below the age of 16. If it comes to our attention that we hold Personally Identifiable Information of a child younger than 16, we will promptly delete it. If you suspect that we possess Personally Identifiable Information concerning a minor under 16, please inform us at support@riyo.ai

Your Data Rights

You have the right to:

  • Access, correct, restrict, or erase your personal data.
  • Withdraw consent.
  • Object to certain data processing activities.
  • Transfer your data to another controller.
  • Not be subjected to automated decision-making.

Accessing Your Personal Information Held by riyo

At any juncture, a riyo.ai Client or riyo.ai Visitor can access, modify, or limit the processing of their Personally Identifiable Information retained by riyo.ai. Moreover, they can export their data by logging into their riyo.ai account and reaching out to us at support@riyo.ai

Modifications to Our Privacy Policy

riyo.ai may update this Privacy Notice periodically to maintain legal compliance and reflect service changes.

In cases of significant modifications in our approach to using or sharing Personally Identifiable Information, we will inform you through methods such as: an email to the address linked to your account, or a conspicuous announcement on the riyo.ai Website.

Privacy Contact / Notices.

riyo.ai invites any inquiries or feedback about this Privacy Policy or our data-handling practices, including any sharing of information with third parties for their direct marketing purposes. For such concerns or queries, please email us at support@riyo.ai.